As a Call Centre. The ideal candidate will handle incoming and outgoing calls, respond to online inquiries, and convert leads into sales through effective communication and product knowledge.
Key Responsibilities:
- Handle inbound and outbound calls to engage with existing and potential customers.
- Promote products/services and explain features and benefits to customers.
- Respond to online inquiries via email, chat, or social media platforms.
- Follow up with leads and maintain strong customer relationships.
- Meet or exceed monthly sales targets and KPIs.
- Update and maintain CRM systems with customer interactions and sales records.
- Handle customer objections or concerns with a positive and problem-solving approach.
- Coordinate with internal teams (e.g., logistics, marketing) for smooth service delivery.
Requirements:
- Previous experience in a call centre, telesales, or online sales role is preferred.
- Strong communication and persuasion skills.
- Confident phone presence and ability to handle rejection professionally.
- Basic computer skills and familiarity with CRM or sales tracking tools.
- Goal-driven, self-motivated, and a team player.
- Bilingual (Arabic / English).