Customer Experience Representative (UAE)

Job Overview:

The customer Experience Representative at UAE shop supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. 

• Responding promptly to customer inquiries.

• Acknowledging and resolving customer complaints.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Meet store and individual targets and KPIs.

• Carrying out any tasks entrusted by the direct manager in a manner that does not conflict with the interests of the Company.

 Skills:

• Ability to stay calm when customers are stressed or upset.

• High level of customer service.

• High level of product knowledge.

• Understand customer needs.